Start a service request
Describe the issue, select a help topic, and include the details our team needs.
Create a ticket →CSRC · College of Science
CSRC Service Desk
IT support for the College of Science. Submit a service request and follow its progress in one place.
Support portal
How can we help?
Choose the task you need. Your ticket keeps the request and its updates together.
Check your progress
Use your ticket number and email address to access updates on your request.
Track a ticket →Access your tickets
Sign in to review your service requests and continue your conversations with support.
Sign in →About the service
Support for our community
CSRC is the computing hub for the National Science Complex. Together with the University Computer Center, it provides IT-related support for the College of Science units.
In order to streamline how service requests are addressed to better serve the complex, we make use of a support ticket system (test deployment). Every service request is assigned a unique ticket number which can be used to track the progress and responses online.
For your reference, we provide archives and history of your service requests. A valid email address is required to submit a request.
Please note that CSRC, for now, has limited support personnel but will try to accommodate all service requests in a timely manner.
Making a request
A clear path to support.
- 01 — Tell us what you needProvide your contact information, choose a help topic, and describe your request.
- 02 — Keep your ticket numberYour ticket number helps you find the request and follow its progress.
- 03 — Continue the conversationReview updates and provide additional information through your ticket.